Mass Notification

Mass Notifications allows you to reach your stakeholders across all your communication channels simultaneously. This kind of simplified messaging is critical for emergencies and necessary for everyday updates.

The create once, publish everywhere (COPE) allows you to write a message once, select preferred communication methods and publish across your desired channels—saving time and creating consistency.

Support

General

Some Technical Tips

If you have a question that is not answered in this section, submit it and we will work to answer and possibly add it to this section.

Tips unique to staff, parents, and students can be found elsewhere on this page.

How do I get notified?

Notification is based on contact information provided by annual registration during OLR in July for families of students and staff contact information is provided by Munis ePortal.

To see common issues with notifications, Please review some of these suggestions on our website under notification FAQs and to Opt In to text messages or phone calls.

If this still does not work, please contact your student’s school to verify contact information is correct.

I did not get notified of a school closing?

We typically send out a phone call along with a text message and email to inform all staff and student families that schools are closed once the Superintendcent decides to close or delay school openings.

To see common issues with notifications, Please review some of these suggestions on our website under notification FAQs and to Opt In to text messages or phone calls.

If this still does not work, please contact your student’s school to verify contact information is correct.

Support

Staff

Some Technical Tips

If you have a question that is not answered in this section, submit it and we will work to answer and possibly add it to this section.

Tips unique to parents, students, and general can be found elsewhere on this page.

staff at computers
How do I fix a bad phone number or SMS Text ?

If a number has been switched to a new carrier, the notification vendor will be notified and deactivate the number from any calls or text messages. Once verified, search on the number or the person it belongs to. Select the red status next to the number and re-activate and SAVE. Once this is done they will get phone calls again.

How to send a call, text or email from a list of student IDs?

Login to Blackboard Parent link with school account credentials given:

http://fcps1.parentlink.net

Select Create Message

A phone, email, and sms txt message can be created.

Choose from a file with ids:

Upload a tab delimited file of student Ids

Once list has been uploaded, map the student number to student ID (see image)

No need to map the other information, unless you want to use merged tags in a phone or email message. The phone numbers used would go to all parents associated to each student.

Scroll down to Select Looks Good. 

Select Parents(Using student IDs)

Any parent associated to the student will get the messages. If there are siblings at your school they will only get the one message not 2 or 3 for each student.

Select GO

The recipient list will appear on right side. This list only contains a student list but the associated parents(anyone marked as guardian in Campus and has messenger checked) will be called.

Select DONE

How to use the Bad Phone & Email Report?

A scheduled report is emailed to all school school’s administrators or primary user every Monday at 9am.

To access this report from within the Mass Notify application.

  1. Select Reports tab
  2. Select Generate
  3. You may Export or Print this report

You can select any red triangles or hover over any flag to see the issue. If you select the red triangle, you will be asked if you would like to activate.  Once verified with user, you may activate it.You can manually select a user’s account by selecting the name and navigate to the red triangle and fix there as well. When you verify a number with a parent that has changed, please update Campus.  If a number is still active, then most likely they changed carriers. A date of this deactivation is provided.  Mass Notify deactivates the number due to FCC policies that the carriers must follow.  Simply, select the red triangle or navigate to the user account in Blackboard and select the red circle or triangle and a pop-up will appear asking you to re-activate, then SAVE it. Note: Work numbers with an extension should be left alone in Campus.  The system does not call extensions, however if it is removed in Campus, it will call the main number of a business and I have had complaints. If a parent calls and says they are not receiving a call or email, Mass Notify is the first place to check. Search for their account and make sure there are no red circles, triangles or yellow flags.  Any question or issues, please don’t hesitate to contact Patty Allen 540-422-7007 or pallen@fcps1.org

How do I create a message?

Login to Blackboard Parent link with school account credentials given:

http://fcps1.parentlink.net

  1. Select Create Message
  2. Choose Recipients
  3. Send

Please watch video on how to create a message. If you still have questions, dont hesitate to contact Patty Allen at pallen@fcps1.org or 540-422-7007.

 

 

Support

Parents

Some Technical Tips

If you have a question that is not answered in this section, submit it and we will work to answer and possibly add it to this section.

Tips unique to staff, students, and general can be found elsewhere on this page.

parent with child at computer
How do I access Microsoft 365?

To access Microsoft 365, staff and students should use the URL http://portal.office.com. They will be prompted to Sign in.

portal sign in screen

 

  • Staff fcps1.org email address and current password. 
  • Students use the address username@fcps1.org with the username is the same as their fcps1schools.net username. The password for the student will be the same as their fcps1schools.net password.