Contact Us

How can we help you? Use the options below to provide us information about your issue.

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Need Help?

Staff Form

Staff in the division can use the SysAid help ticket system to submit support tickets. This allows work to be easily assigned to the right technology support team to address the problem. 

User Name is the FCPS1.Org username (without @fcps1.org)

Password is the current FCPS1.org password. 

http://itsupport.fcps1.org:8080 

Need Help?

Student Form

Students are able to submit a form that will add a ticket to the SysAid system. This allows work to be easily assigned to the right technology support team member to address the problem. 

partial view of student help ticket form showing title, and first field

A student or parent can fill out the form. Information required includes student information (e.g. name, student ID), school, asset tag information if it is regarding an FCPS device, type of problem, and a detailed description (e.g. website URL, YouTube URL)

http://www.fcps1.org/studenthelp

Remote Help?

Windows Laptop

Using Chrome Remote Desktop

It may be possible for technology support  to assist students working remotely by using Google’s Chrome Remote Desktop application. Chrome Remote Desktop can allow technology support staff remote access to your Windows laptop. They would then have full access to help troubleshoot the device.

The following steps will only work if using a Chrome browser, or Microsoft Edge browser. Both browsers support Chrome extensions.

  • In the browser URL bar at the top, type http://remotedesktop.google.com/support, and press Enter.
  • Under Get Support, if there is a Download button, click the button and following the directions to Install the extension
  • Under Get Support, select Generate Code.

  • Copy the code and give it to the support person to have access to the Chromebook.
  • When support enters the access code on their side,  a dialog with their e-mail address will appear.
    • Select Share to allow support full access to the Chromebook.

  • Once troubleshooting has completed, end the sharing session by clicking Stop Sharing.

 

Remote Help?

Chromebook

Using Chrome Remote Desktop

It may be possible for technology support  to assist students working remotely by using Google’s Chrome Remote Desktop application. Chrome Remote Desktop can allow technology support staff remote access to your Chromebook. They would then have full access to help troubleshoot the device.

  • In the browser URL bar at the top, type http://remotedesktop.google.com/support, and press Enter.
  • Under Get Support, if there is a Download button, click the button and following the directions to Install the extension
  • Under Get Support, select Generate Code.

  • Copy the code and give it to the support person to have access to the Chromebook.
  • When support enters the access code on their side,  a dialog with their e-mail address will appear.
    • Select Share to allow support full access to the Chromebook.

  • Once troubleshooting has completed, end the sharing session by clicking Stop Sharing.