Franklin T9 Hotspot

Having the T9 at your fingertips will allow you to access LTE network for fast uploads and downloads. You can also connect up to eight Wi-Fi capable devices to the Internet at once  Рdepending on what the devices are doing (e.g. streaming video)

About

Basic Information

 

  • Service Provider: T-Mobile
  • Service Plan: Unlimited data, can throttle to slower speed after 50GB usage/month.
  • Speed Renews: 14th of month

Who do I contact for assistance with the hotspot?

T-Mobile can provide assistance if you are experience problems with the Franklin T9.

 

844-361-1310

How do I connect to the hotspot?

You can find your Wi-Fi Name and Password any time you need. Just press the power/menu button shortly after the display is on.

Help

Frequenly Asked Questions

Can you explain the Power/Menu Button

Turn on/off T9. Shows device menu and information

 

 

What information does the Display provide?

The Display provides device status information such as battery, service signal strength, the number of users connected with Wi-Fi etc.

How long does the battery stay charged?

    • It normally takes 3~5 hours, depending your power sources and device status to fully charge the battery.¬†
    • The battery discharges faster as additional devices connect to your hotspot.
    • Battery life depends on the network, signal strength, temperature, features, and active connection time.

     

    How do I perform a power reset on the hotspot?

      • Using the power button: Press and hold the power button for 10 seconds until the T9 restarts.
      • By replacing the battery: If pressing and holding the power button for 10 seconds does not restart the T9, open the battery cover, take out the battery and re-install the battery after 5 seconds. Put the battery cover back and turn on the T9 by pressing the power button.