Coolpad Surf Hotspot
Coolpad Surf combines premium design and powerful technology to provide seamless high-speed Wi-Fi access on the go. Connect up to 10 devices simultaneously.
![coolpad](https://techsupport.fcps1.org/files/2020/09/coolpad.png)
About
Basic Information
- Service Provider: 1MP/Sprint
- Service Plan: Unlimited data, throttles to slower speed after 10GB usage/month.
- Speed Renews: 14th of month
Who do I contact for assistance with the hotspot?
Sprint/1MP can provide assistance if you experience problems with the hotspot.
844-309-1680
Security question: What’s your dog’s name?
Security answer: Rover
If you need additional assistance, please fill out the form at http://www.fcps1.org/studenthelp
What is the 1Million Project (1MP)?
The 1Million Project launched in 2017 with a mission to help one million students who do not have reliable Internet access at home reach their full potential by giving them mobile devices and free high-speed Internet access.
How do I connect to the hotspot?
- Press the Power key to turn on the hotspot
- The Wi-Fi name and password are on the back of the hotspot.
- On your computer or other Wi-Fi enabled device, search for the Wi-Fi name on label on back panel of the mobile hotspot.
- Select it, and enter the password on the back panel.
![Coolpad buttons](https://techsupport.fcps1.org/files/2020/10/Coolpad-buttons.jpg)
Help
Frequenly Asked Questions
![Question-Mark-PNG-HD-Image](https://techsupport.fcps1.org/files/2020/09/Question-Mark-PNG-HD-Image.png)
What information does the LED indicators provide?
The LED indicators provide device status information such as battery, service signal, etc.
Indicators | Description |
Network | Displays your current network status. Green light indicates good network connection; yellow light indicates poor network connection; red light indicates no network connection, no SIM card, or no service. |
Wi-Fi | Indicates when Wi-Fi is connected. |
Battery |
Displays your current battery status.
|
Data | Indicates when your data allotment is running out. The indicator will flash red when the data usage is higher than 75% of the monthly data plan set, will flash yellow when the data usage is 51%-75%, and will flash green when the data usage is below 50%. |
How long does the battery stay charged?
- It normally takes 3~5 hours, depending your power sources and device status to fully charge the battery.
- The battery discharges faster as additional devices connect to your hotspot.
- Battery life depends on the network, signal strength, temperature, features, and active connection time.
How do I perform a power reset on the hotspot?
- Using the power button: Press and hold the power button for 10 seconds until the hotspot restarts.