Device Repairs

 With the increase of devices (e.g. Chromebooks, laptops) in the FCPS inventory for students and staff, the volume of lost devices and repairs has also increased. FCPS continues to evolve its device repair program to minimize cost recovery from students and staff. Basic technical maintenance and repair of computing devices is a challenge for many schools.

About

Device Repairs

FCPS provides students access to technology to create high impact learning opportunities, allow implementation of educational programs that integrate and support diverse teaching and learning strategies, and stimulate personal growth. Technology use will be routine, transparent, and encourage innovative teaching methods to ensure students’ success. Students are provided access to computers, laptops, Chromebooks, iPads, and hotspots.

Students are responsible for the general care of FCPS devices which they use. Any device that needs repair or fails to work properly must be reported to the technology support staff at the school.  The division does not cover the costs of device repair or replacement needed due to accidental damage, misuse, abuse, neglect, loss or theft. 

Accidental breakage or damage will be repaired and billed according to the schedule below. According to the FCPS Student Handbook (Loss or Damage to School Board Property, page 35), “Principals will collect fines from the responsible party for the loss or damage of school board property”.  Intentional and/or negligent damage by the student is not covered by this plan and is subject to the full cost of repair or replacement.

Incident First Claim Second Claim
Repair 50% 100%
Replacement
(device, power adapter)
100% 100%

 

 

 

 

This graduated scale plan goes into effect Monday September 20, 2021.

Students participating in the FCPS 1:1 Chromebook initiative have the option to purchase insurance. The $24.95 policy (renewed yearly) covers accidental damage, theft, or peril. It does not cover a lost power adapter.

Chromebook Insurance (Optional)

FCPS offers a protection plan (insurance) to families with the intent to lower the cost of repairs if/when accidental damage occurs to the Chromebook. The protection plan will cost $24.95 and will cover the device for one year. The Chromebook comes with a manufacturer warranty, but that does not cover accidental damage, theft, or peril. Typical incidents covered include

The policy must be purchased within 30 days of the Chromebook being issued to the student. After 30 days, FCPS Tech Services will need to verify the Chromebook’s condition.

Downloadable flyer is available.

 

Repairs

Chromebooks

Students  are  responsible  for  the  general  care  of  the FCPS Chromebook  they  have  been  issued  or use, just as they are for other district-owned items such as text books. Chromebooks  that  are  broken  or  fail  to  work  properly  must  be  given  to  the  school technology staff  for an  evaluation  of  the  equipment.   Care  must  be  taken  to  protect  the  screen.  Students are responsible for  anything  done  using  the Chromebook  or  their  login.  Chromebooks are the  property of FCPS and all users will follow these procedures and  the FCPS Acceptable Use Policy.   

Chromebook Parts and Cost

The FCPS Student Handbook, in the section “Loss or Damage to School Board Property”, covers the loss/damage of school computing property. When the repair is complete, the incident management system provides a cost for the repairs, and leave it up to the school to determine the cost to the student. The following are current prices for Chromebook repairs parts.

  • Chromebook Replacement – $365
  • Chromebook Touch Screen – $150
  • Chromebook Motherboard – $100
  • Chromebook LCD Assembly – $70
  • Chromebook Keyboard – $45
  • Chromebook Screen – $45
  • Chromebook Battery – $40
  • Chromebook Case – $40
  • Chromebook Touchpad – $30
  • Chromebook Bezel – $30
  • Chromebook AC Adapter – $25
  • Chromebook Protective Case – $25
  • Chromebook LCD Cable – $20
  • Chromebook Camera Board – $20
  • Chromebook Camera Cable – $15
  • Chromebook Hinges – $15
  • Chromebook Speaker – $12
  • Chromebook DC-in Jack – $8
  • Chromebook Wireless Network Adapter – $8
  • Chromebook Replacement Key – $5

Chromebook Models

The current cost to replace a Chromebook is $365. This includes the device, protective case, extended warranty, management license, configuration, and delivery.

Acer

  • Chromebook 11
  • Chromebook Tab 10

Asus

  • Chromebit CS10
  • Chromebook C200
  • Chromebook C201PA
  • Chromebook C202SA
  • Chromebook C300
  • Chromebook C300SA / C301SA
  • Chromebook Flip C100PA
  • Chromebook Flip C101PA

HP

  • Chromebook 11 G5
  • Chromebook 11 G5 EE
  • Chromebook 11 G6 EE
  • Chromebook 11A G6 EE
  • Chromebook 11A G8 EE
  • Chromebook 11A MKG9
  • Chromebook 14A G5
  • Chromebook x360 11 G1 EE

Samsung

  • Chromebook XE303
  • Chromebook 2 XE500C12
  • Chromebook 4

Repairs

Laptops

Students  are  responsible  for  the  general  care  of  the FCPS computers and laptops they  have  been  issued  or use, just as they are for other district-owned items such as text books. Devices that  are  broken  or  fail  to  work  properly  must  be  given  to  the  school technology staff  for an  evaluation  of  the  equipment.   Care  must  be  taken  to  protect  the  screen.  Students are responsible for  anything  done  using  the computer or  their  login.  Computers are the  property of FCPS and all users will follow these procedures and  the FCPS Acceptable Use Policy.   

Laptop Parts and Cost

The FCPS Student Handbook, in the section “Loss or Damage to School Board Property”, covers the loss/damage of school computing property. When the repair is complete, the incident management system provides a cost for the repairs, and leave it up to the school to determine the cost to the student. The following are current prices for laptop repairs parts.

  • Laptop Motherboard – $150
  • Laptop Screen – $80
  • Laptop HDD -$60
  • Laptop SDD – $50
  • Laptop Touchpad – $40
  • Laptop Battery – $35
  • Laptop Optical Drive – $30
  • Laptop Case – $30
  • Laptop Keyboard – $25
  • Laptop Daughter Board – $25
  • Laptop Power Port – $20
  • Laptop AC Adapter – $20
  • Laptop Hinges – $20
  • Laptop Camera – $15
  • Laptop Audio Jack – $15
  • Laptop Replacement Key – $5

Laptop Models

The current cost to replace a laptop is $945. This includes the device, extended warranty, configuration, and delivery.

Dell

  • Inspiron 13-7353
  • Latitude 2120
  • Latitude 3150
  • Latitude 3340
  • Latitude 3350
  • Latitude 3379
  • Latitude 3380
  • Latitude 3390 2-in-1
  • Latitude 3490
  • Latitude 5420
  • Latitude 5430
  • Latitude 5520
  • Latitude D610
  • Latitude D620
  • Latitude D630
  • Latitude D820
  • Latitude D830
  • Latitude E5400
  • Latitude E5410
  • Latitude E5420
  • Latitude E5423
  • Latitude E5430
  • Latitude E5430 non-vPro
  • Latitude E5440
  • Latitude E5450
  • Latitude E5500
  • Latitude E5520
  • Latitude E5530 non-vPro
  • Latitude E5540
  • Latitude E5550
  • Latitude E6400
  • Venue 8 Pro 5830
  • Venue 8 Pro 5855
  • Vostro 1015

HP

  • Compaq 2710p
  • Compaq 6715b
  • EliteBook 8570p
  • ProBook 445R G6
  • ProBook 440 G5
  • ProBook 440 G7
  • Probook 445
  • ProBook 445 G6
  • ProBook 450 G5
  • ProBook 450 G6
  • ProBook 450 G7
  • ProBook 450 G8
  • ProBook 455R G7
  • ProBook 470 G7
  • Stream 11 G5

Repairs

Hotspots

Students  are  responsible  for  the  general  care  of  the internet hotspots  they  have  been  issued  or use, just as they are for other district-owned items such as text books. Hotspots that  are  broken  or  fail  to  work  properly  must  be  given  to  the  school technology staff  for an  evaluation  of  the  equipment.   Care  must  be  taken  to  protect  the  device. Do not leave a hotspot plugged in when it is not actively in use. Students are responsible for  anything  done  using  the hotspot.  Hotspots are the  property of FCPS and all users will follow these procedures and  the FCPS Acceptable Use Policy.   

Hotspot Parts and Cost

The FCPS Student Handbook, in the section “Loss or Damage to School Board Property”, covers the loss/damage of school computing property. When the repair is complete, the incident management system provides a cost for the repairs, and leave it up to the school to determine the cost to the student. The following are current prices for hotspot repairs parts.

  • Power adapter – $15
  • Battery – $25

Hotspot Models

The current cost to replace a hotspot is $60

AT&T

  • Moxee

Kajeet

  • Smartspot 6620
  • Smartspot 800

TMobile

  • Franklin T9

Verizon

  • Orbic